2.5 Carat Lab Diamond

Gianna's Gems Return & Refund Policy

At Gianna's Gems, we are committed to ensuring that our customers are completely satisfied with their diamond purchases. If for any reason you are not fully happy with your order, we offer a hassle-free return and refund process.

30-Day Free Return Policy

We offer a 30-day free return policy from the date of delivery. If you are not satisfied with your purchase, you may return it within this period for a full refund or exchange.

Return Shipping Paid by Us

We understand that returning a product can be inconvenient, so we cover the cost of return shipping. Once we receive your request to return the item, we will provide you with a prepaid return shipping label.

Conditions for Return

To be eligible for a return, the following conditions must be met:

• The item must be returned within 30 days from the date of delivery.
• The item must be in its original, unworn, and unaltered condition.
• The diamond(s) must be accompanied by all original documentation, packaging, and certificates (e.g., IGI certificate, if applicable).
• The item must not show signs of damage, wear, or alteration.

How to Initiate a Return

Contact our customer service team to request a return authorization.

Our team will guide you through the return process and provide a prepaid return shipping label.

Carefully pack your item in its original packaging (including any certificates or documentation) and attach the return label.

Once the item is received and inspected, we will process your refund to the original payment method.

Refund Process

Once we receive your returned item, we will inspect it to ensure that it meets our return policy criteria. If the return is approved, we will issue a full refund to your original payment method within 5–7 business days.

Gianna's Gems Shipping Policy

At Gianna's Gems, we take great care in ensuring that your order is safely and securely delivered. We offer reliable shipping options to ensure your diamond jewelry arrives promptly and in perfect condition. Please review the details of our shipping policy below.

Shipping Methods & Delivery Times

We offer free standard shipping on all orders within the United States. Once your order has been processed, it will be shipped via a trusted carrier (e.g., UPS, FedEx, or USPS). Typical delivery times are as follows:

• Standard Shipping: 5–7 business days
• Expedited Shipping: 2–3 business days (available for an additional fee)

Please note that all delivery times are estimates and may vary due to factors such as weather, carrier delays, or other unforeseen circumstances.

Signature Required for Delivery

For your security and peace of mind, all orders from Gianna's Gems require a signature at the time of delivery. This ensures that your valuable item is safely received by you and is not left unattended.

• The signature requirement applies to all shipments, regardless of the value of the item.
• If you are not available to sign for the package, the carrier will typically leave a notice with instructions on how to reschedule delivery or pick up the package at a local carrier facility.

Processing & Handling Times

Once your order is placed, we will process it within 1–2 business days. During periods of high demand or special promotions, processing times may vary slightly, and we will notify you if there are any delays.

Shipping Address

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or misdeliveries due to incorrect or incomplete address information.

Shipping Restrictions

Currently, we only ship within the United States. At this time, we do not offer international shipping. If you are looking to make a purchase from outside the United States, please contact our customer support team for further assistance.

Order Tracking

Once your order has shipped, you will receive an email with tracking information so you can monitor the progress of your shipment. You can track your order directly through the carrier’s website using the tracking number provided.

Lost or Stolen Packages

Gianna's Gems is not responsible for lost or stolen packages once they are delivered and signed for. If your package is marked as delivered but you have not received it, please contact the carrier directly for assistance. In case of any issues, please reach out to our customer service team, and we will assist you in filing a claim with the carrier.

Shipping Costs

• Free Standard Shipping: All orders within the United States qualify for free standard shipping.
• Expedited Shipping: Available at checkout for an additional fee.

If you have any further questions about shipping or need assistance with your order, feel free to reach out to our customer support team at. We are here to ensure your experience with Gianna's Gems is exceptional from start to finish.

Note: Delivery times may be impacted by holidays, inclement weather, or other carrier-related delays. Please allow extra time during busy holiday seasons.