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Gianna's Gems Terms and Conditions

1. Acceptance of Terms

By accessing and using the Gianna's Gems website (the "Site") and our services, you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use our Site or services.  

2. Products and Services

Gianna's Gems offers loose diamonds for sale.

3. Orders and Payments

  • Order Acceptance: Your order constitutes an offer to purchase our products. We reserve the right to accept or reject any order for any reason.  

  • Pricing: All prices are in USD and are subject to change without notice.

  • Payment: We accept most common credit cards. Payment must be received before your order is processed.

  • Shipping: Shipping costs and delivery times are provided during checkout. We are not responsible for delays caused by shipping carriers.

4. Intellectual Property

All content on the Site, including but not limited to text, images, logos, and designs, is the property of Gianna's Gems or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content without our express written permission.  

5. User Conduct

You agree to use the Site and our services for lawful purposes only. You agree not to:

  • Post or transmit any unlawful, harmful, or offensive content.

  • Impersonate any person or entity.

  • Interfere with the operation of the Site.

  • Attempt to gain unauthorized access to our systems.

  • Violate any applicable laws or regulations.

6. Limitation of Liability

Gianna's Gems shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Site or our services. We make no warranties or representations about the accuracy or completeness of the content on the Site.  

7. Disclaimer of Warranties

The Site and our services are provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose.  

8. Indemnification

You agree to indemnify and hold Gianna's Gems harmless from any claims, damages, or losses arising from your use of the Site or your violation of these Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United State of America.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms at any time. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.

11. Returns and Exchanges

At Gianna's Gems, we are committed to ensuring that our customers are completely satisfied with their diamond purchases. If for any reason you are not fully happy with your order, we offer a hassle-free return and refund process. We offer a 30-day free return policy from the date of delivery. If you are not satisfied with your purchase, you may return it within this period for a full refund. We understand that returning a product can be inconvenient, so we cover the cost of return shipping. Once we receive your request to return the item, we will provide you with a prepaid return shipping label. To be eligible for a return, the following conditions must be met:

The item must be returned within 30 days from the date of delivery.
The item must be in its original, unworn, and unaltered condition.
The diamond(s) must be accompanied by all original documentation, packaging, and certificates (e.g., IGI certificate, if applicable).
The item must not show signs of damage, wear, or alteration.
How to Initiate a Return

Contact our customer service team to request a return authorization.

Our team will guide you through the return process and provide a prepaid return shipping label.

Carefully pack your item in its original packaging (including any certificates or documentation) and attach the return label.

Once the item is received and inspected, we will process your refund to the original payment method.

Refund Process

Once we receive your returned item, we will inspect it to ensure that it meets our return policy criteria. If the return is approved, we will issue a full refund to your original payment method within 5–7 business days.

Example:

  • We accept returns of unworn items within 30 days of purchase.

  • Custom orders are non-refundable.

  • Please contact us to initiate a return or exchange.

12. Contact Information

If you have any questions or concerns about these Terms, please contact us.

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